Getting Help

Go in Order: #

• Look up. Is there signage that has steps or instructions you are forgetting?
• Search existing knowledge bases (like the wiki!) or read the manual.
• Check your email (including spam). We send emails to keep members informed.
• Ask the community. We have really great people here who are happy to help. Ask in the relevant channel on Discord. Search also works in Discord.
• Ask a team @steward on Discord. We share the load.
• Ask a specific person @person, PM, or email, if all other avenues have failed.

Where to find Information: #

NEM Website #

• General Information
• Tools and Pricing
• Member Accounts and Profiles
• Calendar

NEM Wiki (You’re here!) #

• Detailed Information
• How-tos and Manuals
• Logs

NEM Discord Server #

• Conversations
• Help
• Announcements
• Photos

Onsite Space #

• Posters and Signs
• Whiteboards
• Notification points

NEM meetup.com #

• All Classes and Events Descriptions
• Links to Tickets

NEM Trello #

• Plans
• Ways to Contribute
• Things that need to get done

Who Can Help? #

Members #

• Widest range of knowledge
• Most number of people = more availability
• Try asking on Discord

Instructors #

• Tool education
• Information about offerings
• Specialized information
• Limited availability

Stewards #

• Tool Education
• Program specific help
• Limited availability

Directors #

• Account help
• System troubleshooting
• Safety reports
• Advisory roles
• Code of Conduct violations
• Limited availability
• Monthly board meetings
• board@ email or @board on Discord